FAQs

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay and AfterPay.

Can I cancel my order or change my address?

We understand sometimes you can change your mind on an item. If you need to cancel your order please visit "Contact Us" page. If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfillment process. If the item has shipped, we cannot change the shipping address.

Where's my order / How can I track my order?

You should receive an email when the order is processed and shipped to you with proper tracking information. If you don't receive these emails, please contact us with your order number so we can check it and provide the tracking information for you.

How long does shipping usually take?

The estimated shipping time is 2-3 business days for standard delivery and 1-2 days for express delivery. 

Due to high demand, order processing can take up to 48 hours and estimated delivery times are subject to change.

You will be informed via email when your order is confirmed and shipped out with tracking information.

How long does shipping usually take?

The estimated shipping time is 2-3 business days for standard delivery and 1-2 days for express delivery. 

Due to high demand, order processing can take up to 48 hours and estimated delivery times are subject to change.

You will be informed via email when your order is confirmed and shipped out with tracking information.

Where do you ship to?

We ship domestically to all states and territories in Australia 

Due to these delays, order processing emails have not been sent yet; but we’ll be sending email confirmations by the end of the week. You’ll receive a notification once your order is Confirmed, Dispatched or Ready to Collect. 

If you haven’t received a notification – even after checking your email spam folder in case it’s landed there - please send and e-mail to toymaniacau@gmail.com

Amendments or Changes to Orders

Once an order is placed we’re unable to make any amendments. This includes: name, phone number, product quantities, items, delivery and email address on the orders. If you need to update your address, please request this directly with the courier delivering your order.  This is the fastest and most effective way to request a change once the order has been dispatched. You’ll see a link to the courier in your email. 

Damaged Items

Please send an e-mail to toymaniacau@gmail.com
with all the information relating to your damaged item/s and our team will respond as soon as possible.

Delays in Replying to Emails

We’re currently experiencing high volumes of contacts. We’re responding to all enquiries as quickly as possible – but please note replies may take 2-5 business days at this time. 
We thank you for your patience.

Refunds

If we’re unable to fulfil your order we’ll issue a refund immediately to the payment method you used when making the purchase.  Depending on the payment method, this can take up to 5 working days to appear in your account.